Enterprise content management is a set of defined processes, strategies and tools that allows a business to effectively and compliantly obtain, organize, store and deliver critical information to its employees, business stakeholders and customers.

A large percentage of IT budgets are devoted to infrastructure and “keeping the lights on.” Cloud-based ECM provides a secure, highly scalable environment for deploying content-centric solutions - without the cost and complexity of on-premises resources and applications.

Intelligent capture is the process of identifying and extracting critical information from incoming paper and electronic documents without extensive guidance from a user.

Information governance (IG) refers to the processes and tools for handling information in a secure and confidential manner. IG allows organisations and individuals to manage business, personal and sensitive information legally, securely, efficiently and effectively to deliver the best business outcomes.

As the content needs of organisations have become more complex and their teams more dispersed, companies need a platform to manage all their content needs. The key is making sure employees can securely access content when they need it and from wherever they might be.

Today, the scope of the ECM platform has expanded to provide additional capabilities such as records management and workflow. It’s not enough just to securely store and manage information. Content enabling business applications makes information readily available to business processes to allow business users to reference.

With so much information to collect and manage on a daily basis, organisations must demonstrate compliance with regulations. They need to store and access files for a certain period of time as well as destroy the data after that time has elapsed.

Content-centric workflow processes automate business communications, allowing documents to be routed to the right people based on business rules.